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Post by bor64 on May 9, 2018 14:25:05 GMT
Daver, no worries... I had that too in one of mine and it was fixed in jiffy!
Cheers Rob
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Post by keith9151 on May 11, 2018 8:26:53 GMT
For Charlie Hi Charlie. Have we any update regarding a fix for the display problem a number of people including me are experiencing?. All the best Keith
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Post by Charlie Hall on May 11, 2018 11:24:05 GMT
Hi Keith, We now know that the display unit has a different driver chip because the original chip was discontinued. Stephen should have the specs for that new chip so I am waiting to hear from him as to whether a re-write of the code will be necessary because of that. Regards, Charlie
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Post by keith9151 on May 11, 2018 17:22:48 GMT
Hi Charlie Thanks for that. Will wait patiently for the results. ( I want a second unit but l am waiting until the problem is sorted before ordering another one). Thanks again Keith
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Post by Charlie Hall on May 11, 2018 20:39:12 GMT
Hi Keith, Thanks, I appreciate your confidence in us! We will do everything possible to sort this out. Regards, Charlie
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Post by mickhunt on Jun 12, 2018 20:18:10 GMT
Hi charlie Could this be a problem on all the units Mick
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Post by frankmarvin on Jun 12, 2018 22:37:39 GMT
I have one of the first batch ( No 170 something). never had a glitch of any sort, its like the cold water tap, works every time,
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Post by alanfgb on Jun 13, 2018 2:58:36 GMT
I have two units from the first batch.They are in different locations. I use each one frequently when I'm around one. I'm happy to report that they have been working flawlessly all along. Nothing but glorious Shadows echos.
Alan
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Post by alanfgb on Jun 13, 2018 3:04:35 GMT
I have no. 90 with me right now. The other one, no. 91, is in another place far away.
Alan
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Post by Charlie Hall on Jun 13, 2018 14:37:41 GMT
Hi charlie Could this be a problem on all the units Mick Hi Mick, In a word, no. We now know the display unit's driver chip was discontinued and replaced with a new type. It is the newer ones that seem more sensitive to certain conditions that cause the black squares. Even so, out of hundreds that have been sold, only a small number of units have had the reported fault, as evidenced entirely in this thread. I am still waiting to hear about code that might be recommended to be used with the new display, and to see if our code meets that requirement or whether it might have to be changed. Regards, Charlie
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Post by mickhunt on Jun 13, 2018 16:41:57 GMT
That’s reassuring, I’ve had a problem with the base joint of my thumb and haven’t played the guitar for a year now well Not to get all the gear set up so my unit has only been on a few times I’m nearly ready to start playing again so I thought I’d ask Thanks Mick
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Post by keith9151 on Jun 21, 2018 15:04:21 GMT
Hi Charlie This maybe of interest to you. As you know l Instigated this thread when my unit froze and only showed blocks on screen. In the past weeks l did what Derek had said and loaned my unit to John Parkes lead guitarist with the now disbanded Apaches shadows tribute band. I believe you know John who is a close friend of mine. He had my unit for a couple of weeks and had NO problems with it at all. John is a regular visitor and he noticed that the only difference in what he was doing compared with what l have been doing is the actual guitar lead. He used a standard lead where as l always use a Nuetrk silent anti pop lead. Due to John saying this over the past few weeks l have been using a standard lead and l also have had No problems with the unit. I did plug in the Nuetrk lead at the start of my session and unplug at the end l do not unplug during the session. When this problem first reared it’s ugly head l tried all soughts of combination with my setup including changing leads, but what l did not do was use a standard lead instead of the Nuetrk lead. I have always used Nuetrk leads since starting to play guitar a few years ago. Could the answer to this be as simple as NOT using Nuetrk anti pop leads. I have played with the standard lead some thirty times now without problem but with the Nuetrk lead l can only play a few times before the unit fails as explained. Is it possible those who are having the blank screen and the blocks showing are also using Nuetrk leads. Maybe Derek could email them to see if that is the common factor I look forward to your thoughts on the matter. All the best Keith
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Post by Charlie Hall on Jun 21, 2018 20:24:32 GMT
Hi Keith, Thanks for this. It is interesting. However the only difference between the Neutrik silent jack and a normal jack is that with the silent jack the hot wire and earth are shorted together when unplugged. As you were using the silent jack plugged in during the whole time the H & C was powered up it would not have been shorted at any time. This now brings me to wondering if the cable itself could be something to do with it, assuming you always use the same guitar? By the way, I don't think Neutrik manufacture cables, at least I have never heard of any. Are the cables you and John used different? Different brand/type/length? Coincidentally, Stephen emailed me today to tell me he never heard back from the display manufacturer. He is going to try to contact them again. Regards, Charlie
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Post by keith9151 on Jun 21, 2018 21:03:08 GMT
Hi Charlie I don’t know what the cables are but they have a Nuetrk end that’s all l can say about them ,sorry. The lead l am using now is a standard Fender cable which causes no problem to the H&C, l don’t know why but as long as they are not causing a problem l will carry on. Hope you get things sorted soon Keith
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Post by sheendigs on Jun 21, 2018 22:52:49 GMT
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Post by Charlie Hall on Jun 21, 2018 23:11:51 GMT
Hi Keith and sheendigs, I use the Neutrik silent jacks myself but have never had the problem with my H & C, however, I have the older type display in mine. Keith do you get the same tonal quality with each cable or do you notice a difference? Regards, Charlie
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Post by keith9151 on Jun 22, 2018 16:11:35 GMT
Hi Charlie. Since changing to the standard Fender lead l do seem to get better tone than when l used the Neutrik lead. When l used the neutrik lead l also used a noise suppressor and volume pedal. When l got the problem with the screen each one of these was taken out of the signal chain and each time the tone seemed to me to get better. I now just use your pedal and nothing else and get a gorgeous tone using the fender cable alone obviously with my Vox AC15 heritage as well Keith
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Post by Charlie Hall on Jun 22, 2018 16:34:54 GMT
Hi Keith, I can understand the volume pedal sucking some of the tone. That always happens when a volume pedal is connected first after the guitar. But now I'm wondering if the volume pedal and/or the noise gate could have something to do with the screen problem. Have you tried it with just the silent jack cable? Regards, Charlie
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Post by keith9151 on Jun 22, 2018 20:17:42 GMT
Hi Both the volume pedal and noise gate were taken out of the signal months ago but the problem with the screen still happened on a regular basis. Over the past few months l only used the pedal and nuetrik lead and still got the screen problem. It is only a few weeks ago when a John Parkes borrowed the pedal and noticed the only difference in what l was using was the lead, that is why l changed to a Fender lead and as l said earlier since doing that l have not had a problem with unit screen freezing.
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Post by Charlie Hall on Jun 22, 2018 21:01:20 GMT
Hi Keith, OK, thanks for clarifying. regards, Charlie
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Post by mickh56 on Jun 22, 2018 23:00:10 GMT
I have used two or three different types of lead with my unit and have had the problem with all three. Strangely, it has only ever happened once in a session....so far. It is actually becoming normal to expect the fault and relief that it shouldn't happen again afterwards. I would appreciate a solution as I am sure other sufferers would. Cheers.... Mick.
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Post by Charlie Hall on Jun 22, 2018 23:47:12 GMT
Hi Mick, We are still working on a solution. Stephen actually already has an effective one even if the display manufacturer doesn't come up with anything but we need some info from others before we can implement it. Regards, Charlie
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Post by keith9151 on Aug 6, 2018 16:41:29 GMT
Hi Charlie. Do we have any update. Thanks Keith
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Post by Charlie Hall on Aug 6, 2018 20:26:49 GMT
Hi Keith, I had already sent you a PM today, coincidentally! Please have a look and let me know what you think by PM reply. Regards, Charlie
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Post by mickh56 on Sept 24, 2018 22:09:06 GMT
Still no solution?? I'm still having the same problem. Cheers for now.... Mick.
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Post by Charlie Hall on Sept 25, 2018 0:45:38 GMT
Hi Mick, Stephen is planning to connect remotely to John Collins' computer to see about the possibility of compiling new code that when installed will reset the unit every time an up or down footswitch is pressed. I am waiting to hear from Stephen after he has successfully done that. Regards, Charlie
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Post by mickh56 on Sept 26, 2018 22:36:21 GMT
Thanks Charlie.
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Post by Charlie Hall on Sept 27, 2018 11:40:30 GMT
I spoke with Stephen yesterday and it seems that the email he sent to John's family might not have arrived, because I never received the copy he sent to me! Hopefully more progress will be made in the next few days. Regards, Charlie
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Post by keith9151 on Nov 1, 2018 21:18:47 GMT
Hi Charlie Any update
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Post by Charlie Hall on Nov 1, 2018 21:44:31 GMT
Hi Keith, Sort of. It is seemingly very difficult to set things up. Stephen told me on Tuesday that he had written again to John's wife nearly 2 weeks ago (having received a favourable reply from his previous email) and is still waiting to hear back. There was a problem with the very first email Stephen sent as it apparently never arrived. That may have happened again. Stephen will try sending another email when the 2 weeks is up. Hopefully things will get moving soon. I am planning to be with Stephen when the computer is looked at. Regards, Charlie
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