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Post by gruntfuttock on Feb 14, 2017 3:25:24 GMT
There was a small fault on my HCSE. The Red indicator light would not light up when the unit was "ON" I was concerned because the Guarantee had expired, and I live in Japan and I know the air Freight to return the unit is £56 each way!! I contacted Derek at HCSE Support. He was very helpful, and forwarded my email to Stephen Rouse (Director) of Electromech Assemblies. Stephen was amazing, and said that he would try to help, as it was impractical to return the unit. He asked a series of questions in order to establish the problem. He then sent emails with detailed instructions and photos explaining the necessary steps. Within perhaps five hours the problem had been sorted, and all was once again in working order.
I have posted the above as I think exceptional service should be acknowledged!! Thanks to all concerned!!
Regards
Dave
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Post by Charlie Hall on Feb 14, 2017 8:18:20 GMT
Hi Dave,
Sorry to hear you had a problem but excellent news that it was sorted for you!
Regards,
Charlie
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Post by steveelec on Feb 22, 2017 14:14:10 GMT
Hi Dave
Glad we could get your unit sorted out for you, not always easy to do remotely when there is distance involved.
Regards
Stephen
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Post by jyrki3101 on Mar 30, 2017 18:21:24 GMT
Hi Charlie , I sent my HCSE unit for repair(hum issue) last Friday and now I had it back. It was sent back the SAME day it was delivered there on Wilton Road ! Amazing support I would say !
I plugged in my unit to mains and to my vox ac 15(diy) amp . no HUM !!!
Because I'm a realistic , I'd like to know at least something about the source of the hum noise please ?
With Kind Regards,
Jyrki
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Post by Charlie Hall on Mar 30, 2017 20:00:56 GMT
Hi Jyrki,
The earth routings on the main circuit board will have been changed, and an extra earth wire will have been added to the fixing nut that I mentioned before.
Glad you are pleased with the result!
Regards,
Charlie
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Post by jyrki3101 on Mar 30, 2017 23:50:16 GMT
I've had some marvellous help and support from you Charlie!, and Derek from H&C ! About the grounding issue that you mentioned,hasn't anybody else been "suffering"with same kind of symptoms? Why the grounding problem was in my unit only ?
BUT AFTER ALL: I'm a very happy fellow now , playing my strat to the HCSE and a DIY ac15 ! What a wonderful echo unit I would say !I used an Amtech AGE-1 for 10 years but now I can't live without the HCSE,seriously.....!
Thank you for your support !
With Kind Regards,
Jyrki
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Post by Charlie Hall on Mar 31, 2017 4:41:45 GMT
Hi Jyrki,
You can be certain that we always monitor any reported problems and that appropriate action is always taken to eliminate them.
Regards,
Charlie
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