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Post by philc on Feb 26, 2015 20:46:42 GMT
I can open BOX and login and go to my files but when clicking on one, or a forum link, the black page shows with the file but it won't play, has anyone add this problem?
Phil
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Post by Charlie Hall on Feb 26, 2015 22:10:23 GMT
Hi Phil,
I've not had it as far as I can remember, and with Box, I believe it shouldn't even be necessary to be logged in to access a file from a given link. I am wondering if being logged in is creating some kind of conflict?
Have you tried accessing from a different browser?
Regards,
Charlie
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Post by philc on Feb 26, 2015 22:44:44 GMT
Charlie, it might be pc related as I can play files with my iPad.
With my pc I can't play files logged in or not, I had this problem before and it righted itself, somehow.
It seems like there's something pc based blocking it ?
Phil
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Post by Charlie Hall on Feb 26, 2015 22:53:18 GMT
Hi Phil,
I use Firefox. Sometimes it can do with a reset to put it back in its original installed clean state. Other than that I really don't know what to suggest.
Regards,
Charlie
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Post by philc on Feb 26, 2015 23:01:10 GMT
Hi Charlie,
I don't use Firefox.
Box asked if I had Java Scripts auto play blocked, I looked in Java and couldn't find auto play?
Phil
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Post by Charlie Hall on Feb 26, 2015 23:18:24 GMT
Hi Phil,
I had Java installed at one time and assumed I have it now, but now you have mentioned it, I can't find it on my system. I reinstalled everything around March time last year, so I probably have been running without Java since then. Maybe a Google search will find a way to set autoplay?
Regards,
Charlie
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Post by philc on Feb 27, 2015 8:21:49 GMT
Hi Charlie,
No info on a Java Autoplay reset, after a lot of messing about, I reset Internet Explorer and it works!
Thanks for your feedback!
Phil
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Post by Charlie Hall on Feb 27, 2015 10:10:17 GMT
Hi Phil,
Glad that worked. I didn't even know Internet Explorer could be reset!
Regards,
Charlie
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Post by philc on Feb 27, 2015 10:35:40 GMT
Sorry Charlie, that should have read, reset internet options
Phil
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Post by Charlie Hall on Feb 27, 2015 14:14:32 GMT
Hi Phil,
OK. Maybe then you can look at the options to figure out which setting caused the problem.
Regards,
charlie
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Post by philc on Feb 27, 2015 14:42:54 GMT
Hi Charlie,
I checked the tick boxes before I reset but none of them said any thing like reset autoplay, some of the stuff there is none understandable...to me anyway!
Phil
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Post by Charlie Hall on Feb 27, 2015 14:58:09 GMT
Hi Phil,
Maybe you should take screen shots of all the settings, then next time it happens you can cross check to see if anything changed.
Regards,
Charlie
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Post by philc on Feb 27, 2015 15:08:22 GMT
Good idea!
Phil
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Post by istvan on Feb 27, 2015 15:31:38 GMT
I have this from Box.com today:
New from Box! Microsoft Office Integrations, Enhancements to Box Notes and More
I dont make it.
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Post by Charlie Hall on Feb 27, 2015 17:15:32 GMT
I don't understand it, and as I don't have MS Office I won't worry!
Regards,
Charlie
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