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Post by malcolmv on Dec 7, 2009 16:39:15 GMT
Good Service. Not just good... excellent. I ordered a guitar by phone on Thursday... it arrived Friday afternoon. It was beautifully set up and strung and looked better than the photograph on the web site. I love the sound and the playability. I have a custom-shop strat. and this plays better. I am soooo close to that Hank sound with this guitar... I just need charlie's update and I think I will have cracked it!
Just thought I ought to post this info as we often hear complaints about companies and mail-order disappointments. Well this was 'British Service' at its best!
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Post by asimmd on Dec 7, 2009 17:04:23 GMT
Glad you had a positive result,makes a nice change.
Bye the way,which guitar did you get?
I emailed Burns nearly 3 weeks ago to ask a question and I am still waiting for a reply,which I have given up on now.
Alan
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Post by malcolmv on Dec 8, 2009 12:45:14 GMT
Hi, I tried to ring Burns today and got the 'answerphone'. I suppose it is a smaller business than it used to be and possibly Barry Gibson might be off either ill or indisposed in some way. I know that the firm was closed until the third of December... so that might account for some of your delay.
The guitar I bought was one that he made up for me. It is the nearest I have heard to Hank's earlier sound.
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Post by malcolmv on Dec 8, 2009 13:49:18 GMT
Hi Alan,
further to my last post. I talked to Barry Gibson (Burns London) and he said that he has had a lot of trouble with his emails being junked rather than coming through to his in box. He asked that you re-email your query and he will look out for it. Hope this helps, regards, Malcolm
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Post by kipper on Dec 8, 2009 15:30:51 GMT
hi dont think the burns plant has many office staff whenever i have rung them its barry gibson himself who has anwsered the phone. i have had him ring me back on a bank holiday. i have a couple of burns the apache is a great guitar and in my opion the finish is top rate i would say better than a fender custom shop i sold to buy the apache. it is to my mind the better guitar in all aspects. and i think barry is the head chef bottle washer as well as manageing director. peter
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