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Post by keithinalps on Jun 13, 2011 9:25:19 GMT
Something/One has got into my comp and is sending spam to all my address list ,i have all the anti-virus ie AVG, Avast, Ad-aware,Malwarebyte, spybot etc, how can i sort it out, sorry to anyone who has received spam with my name on
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Post by philbarker on Jun 13, 2011 9:39:57 GMT
Keith
Usually this happens when you open a rogue attachment to an email. The attachment will seem innocent and may have been sent unwittingly by someone you know who also opened it in good faith - that is how these trojans work. Yes your anti-virus etc should have picked it up but sometimes they don't. First of all you need to try and find the name of the trojan then "Google" the name - this usually brings up a method of getting rid. You will not have been the first to have got it. Sometimes to remove them you might have to disconnect from the net when you know what you are dealing with. If you do get the name of it, please let us know.
Regards
PhilB
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Post by tonybiker on Jun 13, 2011 10:05:41 GMT
Hi Keith.
I thought you had a issue, had a few of them myself from you.
There is no easy fix for this issue. Hotmail is a particular problem and your not on your own with spam using your email address. Once your email account has been phished for email address's it's almost impossible to stop because the information is stored by the spammers. You may find the only way is to have a new and more robust email address such as gmail or inbox. Record all your email address's and then delete them from your Hotmail email account and then chnage the password and not use that email account again. Send an email from your new email account to your list of email address's asking them to delete your Hotmail email address and store the new one and at the same time asking them to mark your hotmail as spam. It will go away in time.
Hope that helps.
Tony
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Post by John Haldane on Jun 13, 2011 13:42:51 GMT
HI Keith
I had same problem with my hotmail account, I changed all my passwords, and also now change passwords approx every month.
Regards
John H
PS
Do not save passwords on your pc.
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Post by asimmd on Jun 13, 2011 13:50:30 GMT
If you go to the NOD32 website and choose Free Scan of my computer,it will tell you what it finds.
I use NOD32 but it is paid for AV software.
It has never let me down in the 4 years I have been using it.
Worth a try.
Alan
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Post by garystrat on Jun 14, 2011 14:45:17 GMT
Hi Keith
One of our Shadows Club Members had the same problem, I suggested that they change their password to something very obscure and these to have resolved the problem. Its good to put combinations of case and numerals.
Gary
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Post by keithinalps on Jun 14, 2011 15:27:44 GMT
Hi Keith One of our Shadows Club Members had the same problem, I suggested that they change their password to something very obscure and these to have resolved the problem. Its good to put combinations of case and numerals. Gary Hi Gary, I have changed my password and un-installed all my anti-v's etc and put Avast and Advanced system Care in, What is the best paid for security software to put in? Anyone |
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Post by DaveC on Jun 14, 2011 15:34:29 GMT
Hi Keith,
It doesn't matter how much you pay, you won't get anything better than Avast or AVG. AVG is particularly thorough but it does tend to slow down all but fastest computers.
DaveC
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Post by asimmd on Jun 14, 2011 17:30:45 GMT
As I said above try the NOD32 programme.
It has a good reputation worldwide,and I have used it for over 4 years
without any problems.
Yes,it has caught viruses before they infected my system,and it has more than
paid for itself in time saved.
Just try it.
Alan
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Post by philbarker on Jun 14, 2011 17:51:39 GMT
I use Microsoft Security Essentials - it's free and I have never any problems.
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Post by Rick on Jun 15, 2011 8:09:26 GMT
I have also found Microsoft Security Essentials to be very good,I used to spend around £50 or £60 a year buying a security programme,But this is free and it seems to be very good. Best wishes, Les.
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Post by garystrat on Jun 15, 2011 17:42:50 GMT
Hi Keith
Several people come to me for computer issues, many of which are the result of spam or malware.
For PC security the most consistent security program in my view is Kaspersky Internet Security, those who have followed my advice on this have had little subsequent problems. If you read reports, there is slight nudging backwards and forwards in the ratings, but Kaspersky is nearly always in the top three and they usually do daily updates.
However, whilst it is relatively secure out the box, it is better to ensure that you go through the menus and ensure that everything is set for your requirements. With more thorough checking you will initially get prompts asking how programs should behave in respect of internet connection/installed software, but after a day or two it learns these and everything settles down to minimal intrusion.
Hope this helps.
Gary
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Post by keithinalps on Jun 16, 2011 9:35:47 GMT
Hi Keith Several people come to me for computer issues, many of which are the result of spam or malware. For PC security the most consistent security program in my view is Kaspersky Internet Security, those who have followed my advice on this have had little subsequent problems. If you read reports, there is slight nudging backwards and forwards in the ratings, but Kaspersky is nearly always in the top three and they usually do daily updates. However, whilst it is relatively secure out the box, it is better to ensure that you go through the menus and ensure that everything is set for your requirements. With more thorough checking you will initially get prompts asking how programs should behave in respect of internet connection/installed software, but after a day or two it learns these and everything settles down to minimal intrusion. Hope this helps. Gary Hi Gary, thanks for the advice, how do you rate Bit-Defender, it seems to be the best at the moment ? |
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Post by garystrat on Jun 16, 2011 15:59:05 GMT
Hi Keith
I've not used Bit-Defender, it got the thumbs up from Which Magazine, to some extent it depends on who's reviewing them and what their personal preferences are. Kaspersky is still rated in the top three in their review, it seems fairly consistent in holding this position in most reviews for some considerable time now. As programs are updated and new features added there is always going to be a bit of jostling for top spot. Personally, I'm not too interested in the security program providing additional features like file encryption, shredding and backup (which I prefer to use dedicated programs for in any case), for me its time proven solid protection.
Not all the viruses they test against are actually in the "wild" and a lot of PC problems are caused by malware, so its a case finding something that is effective in dealing with "real" world threats.
What I tend to look for is speed of/regular updates to viral databases and strong heuristic detection of unknown activity. In reality, it is probably just a question choice as most will do the job if the user has an intelligent approach to security, i.e. keep them regularly updated, don't let subscriptions lapse and don't download questionable Emails or open unknown attachments.
Gary
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Post by specky on Jun 16, 2011 23:03:22 GMT
I use Avast myself -never really any problems -
and I try to stick to the rule if you dont know who the email is from bin it-
I also run CCCleaner every month or so -
its the phone calls from the guy on the bike that really gets up my nose -
his opening line -"I calling you from windows defender" or words to that effect --
I have resorted to using funy voices when speaking to him
but he does'nt give up very easily-
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Post by JohnJ on Jun 17, 2011 11:57:15 GMT
Hi Guys
How do you know who to trust ? i have had email from guys i know and even one from my daughter from their Hotmail accounts, when opened had only spam in them and impossible to stop until i told them about what was happening , i think just a simple change of passwords did the trick
I don't know if anyone got one from me that i don't know about
John
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Post by Cruachan on Jun 17, 2011 12:49:26 GMT
If you go to the NOD32 website and choose Free Scan of my computer,it will tell you what it finds. I use NOD32 but it is paid for AV software. It has never let me down in the 4 years I have been using it. Worth a try. Alan Ditto, excellent software. Mike |
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Post by keithinalps on Jun 17, 2011 16:34:42 GMT
Hi All, I have changed my password and debating which pro security software to buy, it seems Kaspersky,Avast and Bit Defender are all upto the job, i also did a full deep scan with microsoft sec essentials. thanks again for all the advice Keith
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Post by joeboy on Jun 17, 2011 16:59:22 GMT
Hi Keith
Just going back to your original post
i have all the anti-virus ie AVG, Avast, Ad-aware,Malwarebyte, spybot etc,
You should never have more than one anti-virus software installed, each have their own ways of protecting critical areas of your system, using more than one AV-Software can be counter productive & could leave your system exposed.
I personally use NOD AV as that is very secure & does not hog system resources, the AV signature updates every day some days several times so you are always sure you are fully protected.
It's worth mentioning if anyone banks online with Barclays, you can apply for a free registered copy of Kaspersky AV
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Post by matchbox on Jun 18, 2011 12:29:23 GMT
Hi Keith.
Re the response from joeboy, he is dead right, never run more than one antivirus or firewall. It is not a good idea to run more than one spyware program either.
You won't find anything better than Avast and Malwarebytes, even the free versions.
If you open Avast, you will find an option to run a "boot time scan" in the "Scan Computer" section. Use this option, it will require you to restart your PC, and it will scan without fully loading Windows. If it finds anything, it gives you choices, I always select "Move to Chest" which should be 3, or 5 to move all to chest, if I remember correctly. Don't choose "Delete".
You should run these programs about once each week if you are having problems, don't ever just rely on automatic scans. Most of the free stuff doesn't run automatic scans anyway.
Good Luck, Keith.
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Post by garystrat on Jun 19, 2011 6:38:05 GMT
Hi Keith
Before we all get too excited as to which is the best AV, I believe it was your Email password which was cracked, which wasn't necessarily down to malware.
Certain types of account seem to have been more prone to this than others. The point being that whatever AV program you're using it still has to distinguish between legitimate user operations. Most AV programs will identify something questionable and give the user a choice as to whether to proceed or not, but the onus is still on the user to make the right decision.
It may simply have been a case of a weak password that was easily cracked.
Gary
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