Q2 patches disappeared

[fender7]

Hi all..I have a q2 with charlies EFTP on which I havnt used for 15 months. Having switched it on today there are no EFTP patches there,just the preset ones reading from the top of the screen from alesis.
The main dial doesn't move the main bank number at all.
Does anyone have any experience of this,and how to get them back?
I'm not sure if Charlie is still monitoring this forum anymore as I havnt been on here much lately.
Regards..Steve

[Charlie Hall]

Hi Steve,
I am not monitoring this forum as regularly as I used to since I retired.
If the battery has failed the patch selection probably defaulted to the deferred setting. You should still see the patch numbers changing at the top of the screen when the wheel is rotated and pushing the wheel in should lock the selection.
Regards,
Charlie

[fender7]

The patches are rotating at the top yes. Is there a way of getting them back if the battery is changed?
You are still looking up my serial number on the q2 at present,as strangely you are unable to locate it.
Regards steve